To Whom It May Conern,

I would like to commend an employee of Mister Sparky, an electrician by the name of Joey that did work in my home on 6/22/09 and on 6/29/09. The work included installation of outlets, surge protector, lights, doorbell, and an upgrade (150 to 200).

When Joey discovered there was no neutral line from the power company, he immediately called his office so Pepco would be notified. While working in my home, several problems arose from pre-existing conditions. Joey calmly addressed each issue and continued hard at work.

Joey was very polite and patiently answered all my questions. His professionalism guarantees I will recommend your company!

Joey should be acknowledged and recognized for being a true asset to the reputation of Mister Sparky!

Thank You,
Dawn, Beltsville, MD
 

Dear Mr. Manning,

We would like to take this opportunity to express our appreciation to Mr. David Johnson and Mr. Benjamin Grimes for the outstanding job they did at 20 Franklin Street, NE. We are more than pleased with the work that was done.

As you know, Mr. Johnson has worked in our home on several occasions and his work has always been professional and to our expectations. While rewiring our basement, he pointed out several hazards that needed to be corrected. Because of his honesty and excellent workmanship, we chose Galaxy Electric to complete the rewiring of our house.

The attitude and disposition of Mr. Johnson and Mr.Grimes made it very easy to work with them. The way they worked with us, pointing out things to us, making suggestions, and at times asking for our input, was highly appreciated.

Again, we wish to express our appreciation for the beautiful job they did.

May your company forever prosper and may God continue to bless you all.

Sincerely,
Brother Lewis and Sister Ruth
 

Eddie’s Professionalism/ Mr. Teet’s Vision:

I was not at all surprised to see language about family values on the website for your company. A company that truly represents family values will do what they claim and honor commitments. Such a company would hire knowledgeable and experienced staff to ensure that customers receive quality service.

Galaxy is clearly such a company and Mr. Teets should be proud of what he has built. We called Galaxy to work on a mysterious electrical problem after a general contractor and two heating and air conditioner technicians spent 4 hours at our home with no success. Galaxy’s technician Eddie arrived at our home within two hours of our telephone call and had the job completed within 1 hour. The job was probably done in about 45 minutes. The other 15 minutes were spent with Eddie listening to our horror story from the day before and accepting our thanks.

Thanks Eddie! Thanks to the scheduler who called before and after Eddie’s arrival to ensure that our expectations were met. Thanks Mr. Teets for building a company that creates such an obviously positive environment for your employees. I hope that you’re training someone to fill your shoes when you decide to move on to other things.

Thanks, Michael & Bernice
 

Dear Mr. Teets,

On Sunday, February 3, we incurred a major electrical emergency in our home. I selected Galaxy Electric from the Alexandria Yellow Pages because you advertised 24-hour emergency service. I left a message on the voice mail and received a call from David Johnson within 15 minutes. David was at our home within the hour and had diagnosed our serious problem and suggested a solution soon thereafter. On Monday and Tuesday, February 4 and 5, Ron Rosales and Justin Showalter worked at our home to replace the outside meter box, electrical cables and inside breaker box. Additionally, they checked every electrical outlet and assisted with identifying damaged appliances.

We could not have been more pleased with the service we received from Galaxy and specifically the excellent workmanship and professionalism from all three electricians, David Johnson, Ron Rosales and Justin Showalter. They were prompt, polite and friendly. They were neat (even wearing “booties” and using drop cloths to protect our carpet). While this was a very expensive repair, I believe the price was fair and we were not taken advantage of during an emergency/Sunday situation.

I have already recommended Galaxy to several friends and thank you again for your excellent service. It was a pleasure working with David, Ron, and Justin.

Sincerely,
Paula, Alexandria, VA
 

We don’t ordinarily enjoy having work done in and around our house. Yesterday, Eddie came to fix a lot of our electricity and we enjoyed having him here. He was friendly, pleasant, efficient, and very careful with our household belongings and did several other things that we spoke to him about. It was the end of his workday and I’m sure he was ready to call it a day but he was more than willing to comply with anything we asked him to do. He is a wonderful representative for your company. Also we had to change our scheduled time for this job and everyone we spoke to on the phone was very cooperative and understanding. If we ever need to call someone to come to our house to fix something, let it be electric so we can call you and ask to have Eddie come and fix it.
 

Dear Sir/Madam,

We recently needed some electrical work in our 50-year-old home. After some research, we selected Galaxy Electric primarily because of its reasonable pricing policy. We found so much more!

We were extremely fortunate to have Justin as the representative of your company. Not only were we called when he was on his way, he arrived during the time window that was scheduled. He began the job by explaining how he would approach our problem and gave us a clear cost upfront. He was able to solve every issue, climbing onto the roof and into a tight attic space. AND he constantly put on and took off his “booties” so he wouldn’t track dirt in our house.

So, if we ever need any more electrical work, we’ll definitely call Galaxy and ask for Justin. Please convey our thanks to him for his excellent work.


Sincerely,
Brian , Alexandria, VA

Many thanks to Ron and Andy for replacing motor in attic exhaust fan and installing surge protector at electric box, AM 7/10. Good reps for your company.

Gary, Alexandria, VA 
 

Dear Sir/Madam:

We are writing to express our appreciation to two of your employees, Ron and Andy who recently came to our home to do electrical work. They were very professional, courteous and polite. They did not “goof off” but did their work, answered all questions and left. They are to be commended for the outstanding work they did and their attitude while doing it. Both of them should be a great asset to your company. If we need additional service, we will certainly request these two fine employees to do it for us.

Sincerely,
Mr. & Mrs. Al Hall